Shipping and Returns
We accept Visa, Mastercard, Discover, and PayPal for payment. Credit cards are charged at the time of order. Please note that special order items and items not in stock will be charged at the time of order.
Most products are processed and shipped within 2 business days. The Leatherworks items may be delayed in shipping due to production times.
If the merchandise you have selected is currently not in stock , you will be notified by a follow-up email.
We deliver via FedEx or a comparable delivery service. We use U.S. Postal Service for P.O. Boxes, international orders, and APO and FPO addresses.
Estimated shipping does not include processing time. Please note that estimated delivery dates are estimates only, and are not guaranteed. We offer several different shipping options, all estimated in business days. Business days are Monday through Friday, excluding holidays. Standard Free shipping is estimated to arrive in 7-10 business days.
Lost or stolen packages
Great Bike Gear cannot be held responsible for lost or stolen items. Please contact the delivery service if a problem occurs.
Return or Cancellation Policy
All returns, with exception of defective products which are subject to the manufacturers warranty, are subject to a 30 day limit from the date of purchase and must reference a valid Return Merchandise Authorization (RMA) number. Returns are subject to a 15% restocking fee. Items returned without an RMA number will be refused and returned to shipper. All returned items, with exception of warranty items, must be received in original condition without marks or scratches of any kind. Great Bike Gear, Inc. will be the sole judge of original condition. If received in less than original condition a partial or no credit will be given (no credit will be given on shipping) and shall remain with GBG. No returns are allowed on custom orders.
All cancellations must be received prior to shipping or they are subject to all terms of the Return Policy.